Refund policy

DRAFT — FOR OWNER REVIEW

Prepared October 13, 2026. Not approved for launch. The owner must confirm this policy before the store opens.

Thank you for supporting Moon & Stream, home of TKO Custom Creations and Moon & Stream Apothecary. If something isn't right, please get in touch so we can help.

Returns for non-personalized items

Non-personalized, unused items may be returned within 30 days of delivery. Contact us before sending anything back so we can confirm the return instructions. The buyer pays return shipping.

Personalized, engraved and printed items

Items made with your name, text, engraving, custom logo or other personalization are final sale unless they are defective or we made an error. Please check the spelling and text you enter carefully; customers are responsible for the details they submit.

Damaged, defective or wrong items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will work with you to replace the item or provide a refund. Please also contact us if an item is defective or we made a personalization error.

Apothecary items

For hygiene reasons, opened Apothecary items cannot be returned. If an item is defective, damaged or incorrect, please contact us for help.

Refunds

Once we receive and check an approved return, we will let you know the refund outcome. Approved refunds will be issued to your original payment method. Your payment provider may need additional time to post the refund.

Get in touch

Email us at tylersheeley@gmail.com or use our Contact page. Please include your order number if you have one.

This policy does not limit rights that apply under applicable law.

Owner review — proposed defaults

  • 30-day return window from delivery for unused, non-personalized items; buyer pays return shipping.
  • Personalized, engraved and printed items are final sale except for defects or our errors; customers are responsible for submitted spelling and text.
  • Damaged or wrong items should be reported within 7 days with photos; replacement or refund.
  • Opened Apothecary items are not returnable for hygiene reasons.
  • Confirm return instructions, treatment of original shipping charges and any digital-download terms before launch.